Implementing REVERSE 911® is a critical and necessary decision. We are here to help you make the best choices to meet the needs of your community or organization. We welcome your questions, such as the ones below.

What factors affect the cost of purchasing REVERSE 911®?

Cost is based on several factors such as area population, number and type of phone lines installed, and optional modules added to enhance your system.

Who decides how REVERSE 911® will be used?

This decision is a matter of local policy. Typically, community leaders define the types of notifications that will be made. This decision maker can be a law enforcement or fire department chief, a 911 supervisor, or an emergency management director. For non-emergeny uses, a committee may set policies for types of information and frequency of use.

Is REVERSE 911® always available?

The REVERSE 911® system is always available and is backed by 24/7 emergency support services.

How many calls can REVERSE 911® make, and how fast?

Several factors can affect speed of delivery, such as the length of recorded message and the number of available phone lines. Options such as Mass Call™ provide access to thousands of additional phone line on an as-needed basis.

Is REVERSE 911® easy to use?

Yes. The software guides you quickly and easily through the process of recording and launching a notification session. The system is Windows-based, with familiar navigation features. Training is provided for users at the time of installation, and a comprehensive user guide and help are available to assist you with any questions you may have.

Is REVERSE 911® available for the hearing impaired?

Yes, REVERSE 911® has ability to call TTY/TDD devices.

How does REVERSE 911® notify to those speaking another language?

A call recipient can choose which language they prefer for future calls. In addition, a message can be recorded in multiple languages to serve multi-lingual needs.

Can phone numbers be removed from the database?

The capability exists to exclude any phone number from calling sessions if requested. Excluded numbers can resume participation at any time if requested.

Am I responsible for upgrading the system?

No. System upgrades are the sole responsibility of our customer support team.